I felt like they took their time and knew what they were doing. We had them out for a routine cleaning/maintenance call, and they installed a new thermostat (we had purchased the thermostat at Home Depot) at no additional charge. I also appreciated that he called to say he was running 15-20 minutes late, well before his scheduled arrival time. I highly recommend them and would use them again.
At first I was annoyed that their arrival time was seriously delayed from the estimate I had been given, when the techs showed up they were courteous, efficient and honest. It would have been easy for them to take advantage - how many of us know anything about hvac? - but it was a simple and relatively inexpensive fix.
Melissa and her husband were awesome. Not only did they save me hundreds of dollars from my first quote but they found the leak in no time which was great because they charge by the hour. When the job was finish and it was time to pay up I realized there was a slight problem with the credit line I had planned to use and that Jensen Mechanical was not a partner with this credit line. They worked with me on the spot to work out payment which was delayed by 1 week. If you like being treated with respect and enjoy working with people with integrity, I highly recommend Jensen Mechanical.
They arrived early and was determined to get heat in our home no matter the issue
Outstanding job! Jensen came on a Saturday to repair our Central A/C and Heating unit. They arrived within 1 hour and made the repair within 30 minutes. I trust this veteran owned business, will use them again for future central air repairs, and will recommend them to friends and family. Excellent service at a fair price.
genuine people with great integrity
I know more about my heating, air so I can rest better at night. We enjoyed talking with the couple. They answered our questions.
Friendly and very knowledgable. Was very quick in repairing my AC and it works better than when it broke.